Privacy Policy

This Privacy Policy explains how Conclade.com ("Conclade", "we", "us") collects, uses, shares, and protects information when you use conclade.com and the related services we provide (the "Service"). Conclade.com is based in the State of Texas, United States.

By using the Service you agree to this policy. If you do not agree, please do not use the Service.

1. Information we collect

Information you give us

• Account details — your name, email address, password (stored only as a hash), profile photo, headline, biography, links, and the interests or preferences you choose to add.
• Sign-in through another service — if you sign in with Google, LinkedIn, or X, we receive the basic profile information and email address that provider releases to us. We do not receive your password for that provider.
• Event and registration details — the events you create or register for, ticket selections, promotional codes, answers to organizer registration questions, and your responses to matchmaking or meeting preferences.
• Payment details — our payment processor collects and processes your card information directly. Conclade receives transaction results (such as amount, currency, status, and the last four digits of the card), not your full card number.
• Content and communications — messages, event descriptions, chat, feedback, and support requests you send through the Service.

Information we collect automatically

• Usage and device data — IP address, browser and device type, operating system, referring page, pages viewed, and timestamps.
• Meeting technical data — which rooms you joined and when, connection quality, microphone and camera state, and diagnostic logs used to troubleshoot calls.
• Cookies and similar technologies — see section 4, "Cookies and analytics".

2. Meetings, recordings, transcripts, and AI-generated reports

This section describes the part of the Service most likely to matter to you, so we have separated it out rather than folding it into the general text above.

Live audio and video. Conclade runs conversations through a third-party meeting provider (such as Amazon Chime, Jitsi, or Zoom, depending on how the event is configured). Live audio and video streams pass through that provider in order to reach the other participants.

Recording is controlled per event. Recording is a feature an organizer configures for their event; it is not applied to every meeting on the Service.

You are asked before you join. When you join a meeting for an event that has recording configured, the pre-join screen asks whether you consent to being recorded, and you may decline. If you join without answering, the Service shows you a notice in the meeting itself. Your choice is a standing one and you can change it.

What we do with a recording. Where recording occurs, we may store the audio, generate a written transcript of it using a third-party speech-to-text provider, and use automated and AI-based processing to produce meeting summaries and "meeting reports" — for example, notes about who you met and what you discussed — which are made available to the participants of that conversation.

Who can access it. Recordings, transcripts, and reports are available to the participants of that conversation and to the event organizer, and to Conclade personnel and vendors who need access to operate, secure, debug, or support the Service or to meet a legal obligation.

Retention. Recordings and transcripts are kept under a retention schedule and are deleted automatically when it expires. You can ask us to delete a recording of a conversation you took part in — see section 7, "Your choices and rights".

Recording laws differ by location. Some states and countries require the consent of every participant before a conversation is recorded. If you are an organizer, you are responsible for complying with the recording and notice laws that apply to you and your attendees. If you do not wish to be recorded, decline at the pre-join screen or leave the meeting.

3. How we use information

We use information to:

• provide, operate, and maintain the Service, including accounts, events, registrations, ticketing, meetings, and breakout-room orchestration;
• match participants to conversations based on the preferences and interests you provide;
• produce transcripts, summaries, and meeting reports as described above;
• process payments, payouts, refunds, and invoices;
• send you transactional messages about your account, events, and purchases;
• send you marketing messages, where permitted, which you can opt out of;
• provide customer support and respond to your requests;
• measure, analyze, debug, and improve the Service;
• detect, investigate, and prevent fraud, abuse, spam, and security incidents; and
• comply with our legal obligations and enforce our agreements.

We do not use the content of your meetings, recordings, or transcripts to train general-purpose AI models for use outside the Service.

4. Cookies and analytics

We and our vendors use cookies and similar technologies to keep you signed in, remember your preferences (such as your device and layout choices), secure the Service, and understand how the Service is used through product analytics.

Most browsers let you block or delete cookies. Blocking the cookies we use to maintain a session will prevent you from staying signed in.

5. How we share information

We share information in the following circumstances, and not otherwise:

• With other participants and organizers. Your profile, and your participation in an event, is visible to the organizer of that event and to the people you meet in it. Information you choose to share in a meeting — such as your contact details or calendar link — is shared with the person you share it with.
• With service providers. We use vendors to run the Service: cloud hosting and storage, meeting and video infrastructure, speech-to-text and AI processing, payment processing, email delivery, error monitoring, and product analytics. They may process your information only to perform services for us.
• For legal reasons. We may disclose information if we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Conclade, our users, or the public.
• In a business transfer. If Conclade is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
• With your direction. We share information at your request or with your consent.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

6. Security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect information, including encryption in transit, hashed passwords, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep information for as long as your account is active and for as long as reasonably needed to provide the Service, resolve disputes, meet legal, tax, and accounting obligations, and enforce our agreements. Meeting recordings and transcripts follow the shorter retention schedule described in section 2.

7. Your choices and rights

• Update your information. You can edit most account and profile information in your settings.
• Marketing email. Every marketing message includes an unsubscribe link. Transactional messages about your account, purchases, and events are part of the Service and cannot be turned off while your account is open.
• Recording. You can decline recording consent at the pre-join screen, change that choice later, and ask us to delete a recording of a conversation you were in.
• Access and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account and associated information.

To make a request, email [email protected]. We may need to verify your identity before acting, and we may retain information we are required to keep by law. Depending on where you live, you may have additional rights under your local law; tell us in your request and we will honor those that apply to you.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us personal information, email [email protected] and we will delete it.

9. International users

Conclade is operated from the United States. If you use the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

10. Changes to this policy

We may update this policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top. If the changes are material, we will provide additional notice through the Service or by email. Your continued use of the Service after an update means you accept the revised policy.

11. Contact us

Questions, requests, or complaints about this policy can be sent to:

Conclade.com Email: [email protected]